Tatva Fragrances ("Tatva", "we", "us" or "our") respects your privacy. This policy explains what personal data we collect when you use our website or buy from us, why we collect it, and the choices you have. It is published in line with the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023. Please also read our Terms & Conditions.
1. Information We Collect
Information you give us
- Your name, email address, phone number, and billing and shipping address when you order or sign up.
- Account details such as your login and order history.
- Messages you send us, reviews you post, and your newsletter subscription.
Information collected automatically
- Device and browser type, IP address, pages visited and time spent, collected through cookies and similar technologies.
Payment information
Payments are handled by our third-party payment gateways. We receive confirmation of payment and limited details such as the payment method, but we do not collect or store your full card number, CVV or UPI PIN.
2. How We Use Your Information
- To process, ship and deliver your orders, and to handle returns and refunds.
- To send order updates and respond to your questions and complaints.
- To send offers and news about new launches, only if you have opted in. You can unsubscribe at any time.
- To run, secure and improve the website, and to prevent fraud and misuse.
- To meet our legal, tax and accounting obligations.
3. Sharing Your Information
We do not sell your personal data. We share it only with:
- Courier and logistics partners, to deliver your order.
- Payment gateways and banks, to process payments and refunds.
- Service providers who host our website, send emails or provide analytics, under confidentiality obligations.
- Government or law enforcement authorities, where required by law.
4. Cookies
We use cookies to keep items in your cart, remember your preferences and understand how visitors use our website. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
5. Data Retention
We keep your personal data only as long as needed for the purposes above, or as required by law (for example, tax records). After that, we delete or anonymise it.
6. Data Security
We use reasonable security practices, including encrypted (HTTPS) connections and restricted access to personal data. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the authorities of a personal data breach as required by law.
7. Your Rights
Subject to applicable law, you can:
- Ask for a summary of the personal data we hold about you and how we use it.
- Ask us to correct, complete, update or erase your personal data.
- Withdraw consent you have given, such as for marketing emails.
- Nominate another person to exercise your rights in case of death or incapacity.
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
To exercise any of these rights, email us at tatvafragrance@gmail.com.
8. Children
Our website is not intended for children under 18. We do not knowingly collect personal data from children without verifiable consent from a parent or guardian.
9. Third-Party Links
Our website may link to other websites, such as social media pages. We are not responsible for their privacy practices, so please read their policies.
10. Changes to This Policy
We may update this policy from time to time. Changes are posted on this page with a new "Last updated" date.
11. Contact and Grievance Officer
If you have questions or concerns about this policy or your personal data, contact our Grievance Officer at tatvafragrance@gmail.com, Sector 143, Noida.